Do you want to join a team with Big Ambitions?

Main Role Objective

The Virtual Assistant’s role is to support the Managing Director The Virtual Assistant will develop a general understanding of all aspects of the business and provide proactive support to the MD by anticipating her needs, being resourceful, showing initiative and energy and employing a can-do, creative approach to problem-solving. This Virtual Assistant has the ability to think critically, multi-task and develop a rapport with contacts at all levels to reinforce the Big Ambitions brand. She/he proactively suggests ways to streamline, improve, and achieve Big Ambitions’ Attributes of Thought Leadership, Love, Growth and Excellence.

Logistics:

• Virtual
• Independent Contractor
• Full-time (40 hrs per week)

This role reports to:

• Managing Director
  • Daily huddle, Daily Email Update and Teams, Email and WhatsApp comms
  • See: Org Chart

 

Primary Responsibilities and Tasks

• Managing Email Inboxes
• Marketing admin
  • Sourcing content and posting to relevant platforms
  • Formatting documents
  • Sourcing contacts
  • Distribution of content
  • Newsletter builds
  • Schedule and set-up of webinars & virtual meetings
  • Flag posting and commentary opportunities on SM
  • Briefing content as per the workflow
  • Research as required
  • Updating customer PPTs
  • Creating surveys and downloading results
  • Checking transcriptions

• Follow-Ups to proactively manage deadlines

  • Customer

  • Staff

•  Content creation
  •  Canvas
  • Q&A
  • Social media snippets

Secondary Responsibilities and Tasks

• Team motivation
  • Birthdays
  • Special shout outs
  • Important date reminders

• General & HR Admin

  • Sourcing and booking travel

  • Filing documents correctly

  • Improving processes / workflows

  • Capturing timesheets

  • Company / customer KPI recording

  • Reporting

  • Updating sales proposals and presentations

  • Meeting agendas and minute taking

Must have experience with:

• Marketing & Communications Administration
• Social Media posting and engagement
• Use of OneDrive, Sharepoint, Teams
• Microsoft Outlook, Words, Excel, PPT
• Strong written and verbal English communication

Ideally has experience with:

• Basic Canva design
• Updating tasks in ASANA
• Setting up Zoom & Teams meetings
• Building surveys in Survey Monkey
• Building newsletters in Mailchimp
• Uploading Blogs to WordPress & Optimising for SEO (Yoast)

In a nutshell, you are:

This is a fast-paced, fast-changing environment which requires you to have an agile mindset, be flexible, resourceful and have an innovative, independent approach to problem-solving. You are a Doer – someone who does not wait to be asked. Rather, you look for gaps and opportunities and seek to fill them efficiently and quickly. You are honest, respectful and lead with empathy in your communications. Your organisational skills are top-notch, you’re able to follow through without being followed up on and show creativity in the face of challenges.

 

• Like to come up with innovative ideas to solve challenges
• Like a fast-paced, ever-changing environment
• Excellent written and verbal English skills
• Are a self-starter that likes to get stuck in without micromanagement
• Work best in an entrepreneurial environment
• Likes starting and finishing things – getting stuff done
• Cleverly connects the dots to streamline work – systems minded
• Is a doer and fills time productively – not just ticking the box
• Do not require supervision

This role is not for you if:

This role is not for you if you wait to be told what to do, are looking for a 9 to 5 job where you can check-out, outside of ‘normal’ working hours and want strong corporate structures and culture. The company has an entrepreneurial mindset and you will be required to fly the plane and fix it midair, so if you need a great deal of guidance to get going and lots of support and encouragement, this is not the right one for you. 

• Struggle with self-motivation
• Time management challenges
• Love set structure and hate change
• Work best in a corporate environment
• Have poor Internet and Phone access
• Panic or are overwhelmed easily
• Take things personally
• Are indecisive
• Need lots of emotional support and approval
• Require strong supervision and management

How you’ll be evaluated in this role:

• KPIs
  • From Scorecard
•  Reviews:
  • 3 Month Trial Review
    • Weekly review in the first month, with monthly reviews thereafter to assess success in role and set-up areas of development in subsequent months.
    • You will have to illustrate that you can be trusted to do the job adequately without needing to be followed up with. 
    • Customers and staff widely acknowledge your proactivity and efficiency
•  For your review, you will be asked to score yourself against the roles you play in achieving the company values, which will be counter-scored by 2 staff members who work with you.

 

About Big Ambitions

Leveraging a firm knowledge and understanding of the travel and tourism sector, Big Ambitions Marketing is a specialist communications, marketing and content agency based in South Africa with experience and expertise in creating and driving B2C and B2B communications and marketing campaigns in the travel and tourism space.

Our core competencies lie in the areas of tourism communications and marketing strategy and roll-out, content creation, community building and market research for organisations such as destination marketing organisations, tourism associations, travel technology firms, tourism consultants and tourism and travel product.  

The Big Ambitions Marketing team comes from a tourism and travel background which ensures a firm understanding of the challenges for and requirements of tourism organisations and companies – providing the foundation for meaningful and targeted B2C and B2B communication and marketing strategies in all areas of tourism, from industry lobbying, crisis communication and destination promotion to communicating and translating animal interaction guidelines, health and hygiene safety protocols and government regulations.

We are skilled at connecting our travel and tourism customers with their customers through a range of platforms – social media, video, website, PR, webinars and virtual meetings, events and trade liaison. Lastly, we have provided market research and strategy creation services to tourism consultants, particularly on projects in Africa.  Our role is to inspire and inform people to connect meaningfully with their world. 

Mission Statement

We exist to connect travel and tourism companies with their customers in such a way that they are inspired to act in some way – to share, to travel, to contribute, to grow, to be their best self. 

Core Values

Thought Leadership

Big Ambitions’ staff have worked in travel and tourism and are experts in their field. They are always levelling up to stay ahead.

Love

The Big Ambitions team has heart and is not afraid to show it. We love our team. We love our customers. We love our industry.  

Growth

We are invested in our personal growth through continual levelling up and the growth of our customers through meaningful and focused solutions.

Excellence

Quality is important to us, as is being the very best we can be, not only for our customers and their customers but for us personally.

Do you want to join a team with Big Ambitions?