The Operations Manager is a key supporting role for the CEO of the business with the main KPI of freeing up the CEO by devising and establishing a strong operational framework within which the business is run. This extends to putting in place and rolling out systems, processes and providing administrative and office support to the business. The Operations Manager must have exceptional attention to detail and possess exemplary organisational skills. They should be resourceful, have a can-do, creative approach to problem solving and be able to think critically, multi-task and project manage. They proactively suggest ways to streamline and improve systems and processes to achieve the business’s goals.
Business operating administration and freeing up the CEO
Revenue & operating expenses management
HR & Team Culture management
This is a fast-paced, fast-changing environment which requires you to have an agile mindset, be flexible, resourceful and have an innovative, independent approach to problem solving. You are a Doer – someone who does not wait to be asked. Rather, you look for gaps and opportunities and seek to fill them efficiently and quickly. You are honest, respectful and lead with empathy in your communications. Your strategic and organisational skills are top-notch, you’re able to follow through without being followed up on and show creativity in the face of challenges.
This role is not for you if you wait to be told what to do, are looking for a 9 to 5 job where you can check-out, outside of ‘normal’ working hours and want strong corporate structures and culture. If you need a great deal of guidance to get going and lots of support and encouragement, this is not the right role for you.