Main Role Objective
The Content Coordinator is the conduit through which all content created on behalf of customers flows. They are the bridge between the Content Team, the Client Services Teams and freelance contractors and are required to manage the smooth flow of high-quality work in the agency, delivering excellent content on time and to the specifications of the client and client services teams. Their roles are to ensure that production systems and process are streamlines and followed; to ensure quality control and to be and extension of the customer-service team.
Logistics:
- Remote work – anywhere in South Africa
- Permanent
- 3-month Trial
- 40 hours per week
This Role Reports to:
- Big Ambitions CEO
- Weekly Huddle, Teams, Email and WhatsApp comms
- Ad hoc Meetings as required by Big Ambitions and Clients
Remuneration:
- This is intermediate and remuneration will be based on experience and skill.
Primary Responsibilities + Tasks
- Implement and continue to develop all internal production systems and processes
- Find ways to streamline work
- Manage workflow and approvals process
- Organise and participate in planning and client status meetings
- Ensure quality control is in place before content is sent to client team
- Continuously seeking to improve your knowledge of content creation and trends and share best practice with team and client
- Coordinate the production process between freelancers, contractors and content team to deliver excellent content on-time
- Take client brief, translate for content team and provide thorough brief
- Manage, track and facilitate all content jobs
- Report status of all jobs and ensure critical deadlines are met
- Support client team with client communications to chase assets, facilitate revert process and keep client informed
- Track expenditure and invoice processing
- Maintain good client and supplier relationships
- Admin and reporting to Big Ambitions
Must-Have Experience With:
- Minimum of three years’ previous experience in content traffic management.
- Experience in content and a good understanding of marketing, comms terminology
- Ability to understand and interpret a client brief and communicate this clearly and consistently
- Strong client service skills and experience
- Use of OneDrive, Sharepoint, Teams, ASANA
- Microsoft Outlook, Words, Excel, Powerpoint
- Strong written and verbal English communication
Ideally Has Experience With:
- Travel & Tourism sector knowledge a plus
- Developing smart systems and processes to achieve objectives
In A Nutshell, You Are:
This is a fast-paced, fast-changing environment which requires you to have an agile mindset, be flexible, resourceful and have an innovative, independent approach to problem solving. You are a Doer – someone who does not wait to be asked. Rather, you look for gaps and opportunities and seek to fill them efficiently and quickly. You are honest, respectful and lead with empathy in your communications. Your organisational skills are top-notch, you’re able to follow through without being followed up on and show creativity in the face of challenges.
- Exceptional attention to detail and thorough approach
- Goal oriented and able to set priorities, while monitoring progress to deliver results
- Like to come up with innovative ideas to solve challenges
- Always looking for better ways – new methodologies, systems and processes that enhance the flow of work and content delivery
- Sense of urgency and agility
- Assertive and tenacity to deliver on time
- Like a fast-paced, ever-changing environment
- Excellent written and verbal English skills
- Are a self-starter that likes to get stuck in without micro-management
- Work best in an entrepreneurial environment
- Likes starting and finishing things – getting stuff done
- Cleverly connects the dots to streamline work – systems minded
- A doer and fills time productively – not just ticking the box
- Do not require supervision
- Someone who can cut through lots of detail, harness what’s important and act swiftly
- Multitasking skills and the ability to juggle multiple projects and clients
- Ability to manage external and internal resources
This Role is NOT For You If:
This role is not for you if you wait to be told what to do, are looking for a 9 to 5 job where you can check-out, outside of ‘normal’ working hours and want strong corporate structures and culture. Big Ambitions has an entrepreneurial and growth mindset, and you will be required to fly the plane and fix it midair, so if you need a great deal of guidance to get going and lots of support and encouragement, this is not the right role for you.
- Struggle with self-motivation
- Time management challenges
- Love set structure, predictability and hate change
- Work best in a corporate environment or large agency environment
- Have poor Internet and Phone access
- Panic or are overwhelmed easily
- Take things personally
- Are indecisive
- Need lots of emotional support and approval
- Require strong supervision and management
How You’ll Be Evaluated In This Role:
KPIs
- Streamlined production systems and processes
- You keep your fingers on the pulse and advise proactively when deadlines are not going to be met
- The team can work independently even if you’re on leave
- Instructive and proactive participation in meetings
- Team feels you continuously show initiative
- Client feels you are on top of their content status and quality
- You have a documented workflow for content process
- You have a robust tracking mechanism for content workflow
- Your DAMs are well structured and organised
- Ensure quality control
- Your briefs are so thorough that content delivered to client team rarely needs edits and is on brief
- You are uncompromising about the quality of work you deliver on behalf of the content team
- You share your insights on customer WhatsApp groups, emails and on Teams
- Your freelancer and content team feel you provide proper briefs
- Feedback from customers and client services teams is positive
- Asked to provide thought leadership insight by customer, client services team, third-party, e.g., media
- Proper brief template
- Extension of customer-service team
- At any given time, your client, customer service team and content team understand the status of content being created
- You know what questions to ask to ensure a proper brief is delivered.
- Your client and customer service team feel you are communicative, detail oriented and committed to servicing them properly
- You are viewed by the team as someone who helps – a team player
- You have a documented workflow for content process
- You have a robust tracking mechanism for content workflow
- You have a reporting template
- You attend all required meetings
- NPS and client feedback
- You submit invoices timeously to accounts and have a spreadsheet of expenses submitted monthly
- Reviews:
- 3 Month Trial Review
- Weekly review in the first month, with monthly reviews thereafter to assess success in role and set-up areas of development in subsequent months.
- You will have to illustrate that you can be trusted to do the job adequately without needing to be followed up with.
- For your review, you will be asked to score yourself against your role profile and company values, which will be counter-scored by 2 staff members who work with you.
- 3 Month Trial Review
About Big Ambitions
Leveraging a firm knowledge and understanding of the travel and tourism sector, Big Ambitions Marketing is a specialist communications, marketing and content agency based in South Africa with experience and expertise in creating and driving B2C and B2B communications and marketing campaigns in the travel and tourism space.
Our core competencies lie in the areas of tourism communications and marketing strategy and roll-out, content creation, community building and market research for organisations such as destination marketing organisations, tourism associations, travel technology firms, tourism consultants and tourism and travel product.
The Big Ambitions Marketing team comes from a tourism and travel background which ensures a firm understanding of the challenges for and requirements of tourism organisations and companies – providing the foundation for meaningful and targeted B2C and B2B communication and marketing strategies in all areas of tourism, from industry lobbying, crisis communication and destination promotion to communicating and translating animal interaction guidelines, health and hygiene safety protocols and government regulations.
We are skilled at connecting our travel and tourism customers with their customers through a range of platforms – social media, video, website, PR, webinars and virtual meetings, events and trade liaison. Lastly, we have provided market research and strategy creation services to tourism consultants, particularly on projects in Africa.
Our role is to build empowered, influential and collaborative communities in the tourism, travel and hospitality space.
Mission Statement
To become Africa’s leading PR, Comms and Marketing provider offering smart, purposeful solutions that elevate the industry we serve.
Core Values
Thought Leadership
Big Ambitions’ staff have worked in travel and tourism and are experts in their field. They are always levelling up to stay ahead.
Love
The Big Ambitions team has heart and is not afraid to show it. We love our team. We love our customers. We love our industry.
Growth
We are invested in our personal growth through continual levelling up and the growth of our customers through meaningful and focused solutions.
Purpose
We go beyond the tick-the-box anything, are specific and intentional in all our activities and output so that everything we touch delivers on our vision and mission, and the business and marketing goals of our customers.
